PAIUENA ยท FAQ
Find answers to common PAIUENA ordering and support questions.
Who Operates the Store?
Shangzhi Leiting Gaba Technology Co., Ltd. owns and operates PAIUENA. The business address is Third Floor, Door No. 11, Unit 1, South Building No. 2, Huanong Market, Tietong Highway, Shangzhi Town, Shangzhi City, Harbin, Heilongjiang, China.
When Is an Order Prepared?
Normally 2โ4 business days after payment confirmation; holidays, promotions or unusually high volume may extend this to 5.
How Long Is U.S. Transit?
Standard transit to supported U.S. destinations is generally estimated at 10โ15 business days after dispatch.
Where Are Shipping Charges Shown?
Available methods and charges appear at checkout before payment.
Where Does Dispatch Take Place?
Our facilities or designated partners fulfil according to stock, product location and destination. The origin may differ from the registered address.
How Is Tracking Provided?
Available tracking normally follows dispatch by email or the applicable tracking method.
What If a Parcel Is Delayed or Missing?
For prolonged tracking inactivity, apparent loss or a delivered parcel still missing after reasonable checks, email your order number to service@paiuena.com.
What Is the Return Window?
Eligible returns have 30 calendar days from confirmed delivery.
How Do I Arrange a Return?
Email the order number, item and reason, plus relevant photographs or video. Use the registered address only if support specifically instructs you to do so.
Who Covers Return Shipping?
Customers generally pay for preference-based returns. Product or fulfilment errors causing damage, defects, incorrect or incomplete goods, or material misdescription receive a suitable solution without extra customer costs arising from the error.
When Are Refunds Processed?
Approved refunds use the original payment method and generally take 5โ10 business days after returned goods are received and inspected.
Can an Order Be Cancelled?
Request promptly before fulfilment. Cancellation is not guaranteed after fulfilment starts; successful pre-fulfilment cancellation is free of cancellation fees.
What If the Item Is Wrong or Damaged?
Send order details and relevant photographs or video. Review determines an appropriate replacement, refund or return arrangement.
How Can I Contact You?
Business Information
- Brand
- PAIUENA
- Operating Company
- Shangzhi Leiting Gaba Technology Co., Ltd.
- Business Address
- Third Floor, Door No. 11, Unit 1, South Building No. 2, Huanong Market, Tietong Highway, Shangzhi Town, Shangzhi City, Harbin, Heilongjiang, China
- Website
- paiuena.com
- service@paiuena.com